ULTIMATE 2020 GROUP LTD Terms & Conditions
1. Definitions: (a) “The Company” refers to ULTIMATE 2020 GROUP LTD t/a
TRADEGLAZE. (b) “Written Notice” must be sent via recorded delivery to the company’s head office or a local branch, where written acknowledgement should be obtained. (c) “Premises” refers to the address where the installation is to be carried out.
2. Contract Terms: These Terms and Conditions form the entire agreement between the Company and the Customer. Any previous discussions, whether verbal or written, are superseded unless expressly included in this contract.
3. Goods Supplied: Sample products demonstrate construction only. Final products will be manufactured based on the survey and deemed most suitable by the Company. Should delivery or installation be delayed due to Customer inaction, storage charges and related costs may apply. The Company may cancel the order if delays continue beyond 14 days. Estimates are based on current costs and may be adjusted unless explicitly stated as fixed.
4. Contracts: The Company will issue a digital contract once work is agreed. Customers must review, sign, and flag any issues prior to manufacture. A Specification Sheet will be issued post-survey for final confirmation.
5. Payment: (a) A 35% deposit is due upon signing the contract. The remaining balance is payable on or before installation. Staged payments may be agreed in specific cases. (b) Customers may withhold up to £250 of the outstanding balance until any discrepancies are resolved. (c) Invoices are issued one week before installation. Overdue payments may incur interest at 8% above Bank of England base rate. (d) Failure to provide access within 14 days of readiness notification results in full balance becoming due and interest accruing. Installers may accept cash or bank transfers only. (e) Non-payment may result in goods being removed with 7 days’ notice. Costs incurred will be passed to the Customer.
6. Additional Work: (a) The Company cannot guarantee a perfect match with
weathered materials. (b) Reasonable care will be taken during installation, but
superficial damage (e.g. to paint, wallpaper, tiles) is the Customer’s responsibility to repair. (c) Existing materials may not be removed intact. Removed materials will be disposed of unless otherwise stated.
7. Guarantee:
• Frames: 10 years
• Sealed units: 5 years
• Locks, handles, hardware: 1 year
• Wear & tear items: 1 year Guarantees are issued to the purchaser only and are
non-transferable.
8. Ownership of Goods: Ownership passes to the Customer only upon full payment. No guarantee will be issued until balance is cleared.
9. Cancellation: (a) Deposits are non-refundable if the Customer cancels without valid reason. (b) Customers have 14 days from signing to cancel in writing via recorded delivery.
10. Scope of Work: (a) No decoration or repainting is included unless stated. (b) The Customer is responsible for checking that the premises are structurally suitable. Additional charges may apply for required works. (c) If the technical survey or deems the installation unviable, the Company may cancel the contract.
11. Liability: (a) The Company is not liable for condensation issues post-installation. (b) Damages caused by third parties or the Customer void the guarantee until rectified by the Company (charges apply). (c) Payment by cheque must not be stopped once issued.
12. Complaints: (a) Complaints should be submitted in writing via recorded delivery. (b) The Company must be given 28 days to resolve the issue. (c) Unresolved issues may be referred to an independent surveyor for arbitration at the Customer’s cost.
13. Timing: (a) While time is not of the essence, the Company will aim to complete works promptly. (b) The Customer must provide reasonable access for the works.
14. Insurance & Protection: (a) Customers are responsible for protecting carpets, wall coverings, and personal belongings. (b) The Company accepts no liability for unprotected items. (c) The Customer agrees to provide lighting, electricity, and telephone access during the works.
15. Governing Law: These terms are governed by UK law. Nothing herein affects
statutory consumer rights.
16. Respectful Conduct: Ultimate 2020 Group Ltd is committed to maintaining a
respectful and safe working environment for all employees, contractors, and
representatives. By entering into this agreement, the Customer agrees to treat all staff and representatives of the Company with courtesy and respect at all times.
The Company operates a zero-tolerance policy towards any form of:
• Verbal abuse
• Harassment or intimidation
• Aggressive or threatening behaviour
• Discrimination or offensive language
Should any member of staff experience behaviour deemed inappropriate, abusive, or threatening, the Company reserves the right to:
• Immediately withdraw services from the premises
• Terminate the contract without refund or further obligation
• Report serious incidents to the appropriate authorities
This clause exists to protect the wellbeing of our team and ensure a professional, safe, and productive service environment for all parties.
TRADEGLAZE is a trading style of ULTIMATE 2020 GROUP LTD. Unit 2a, The Old Engine House, Goblands Farm Business Centre, Cemetery Lane, Hadlow TN11 0LT